Last updated: 18/04/26

At The Wellbeing Business Lounge (wellbeingbusinesslounge.co.uk), your privacy is taken seriously. This policy explains what personal data we collect, how we use it, and your rights.

If anything feels unclear, you’re always welcome to get in touch.

1. WHO WE ARE

This website is operated by Jennie Lichfield, trading as The Wellbeing Business Lounge, a UK-based business offering coaching, community membership, and digital resources.

For the purposes of data protection law, we are the data controller.

2. WHAT INFORMATION WE COLLECT

We may collect the following personal data:

Information you provide directly

Name

Email address

Phone number (if provided)

Any information you share when enquiring, joining, or working with us

Automatically collected information

IP address

Browser type and device

Pages visited and time spent on the site

(This helps us understand how the site is used and improve your experience.)

3. HOW WE USE YOUR INFORMATION

We use your information to:

Deliver services, memberships, and resources

Send you emails (including newsletters and updates)

Respond to enquiries

Improve our website and content

Manage bookings, payments, and client relationships

We only use your data where we have a lawful basis to do so.

4. LAWFUL BASIS FOR PROCESSING

Under UK GDPR, we rely on:

Consent – when you opt in to receive emails or download a resource

Contract – when you purchase or engage in services

Legitimate interests – to improve services and communicate in a relevant, non-intrusive way

You can withdraw consent at any time.

5. EMAIL MARKETING

If you download a resource, join the Lounge, or opt in via a form, you may receive emails from us.

These may include:

Weekly insights or newsletters

Updates about The Wellbeing Business Lounge

Occasional offers or invitations

Every email includes an unsubscribe link, and you can opt out at any time.

6. SHARING YOUR DATA

We do not sell your data.

We may share your data with trusted service providers who help us run the business, such as:

Email marketing platforms (e.g. Go High Level)

Payment processors

Website hosting providers

These providers only process your data on our behalf and must keep it secure.

7. DATA STORAGE & SECURITY

We take reasonable steps to keep your data safe.

Your data is stored securely using reputable systems, and access is limited to what is necessary.

8. HOW LONG WE KEEP YOUR DATA

We only keep your data for as long as necessary:

Email subscribers: until you unsubscribe

Clients: for up to 6 years (for legal/accounting purposes)

Enquiries: for a reasonable period unless ongoing

9. YOUR RIGHTS

Under UK data protection law, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Object to or restrict processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office

To exercise any of these rights, simply contact us.

10. COOKIES

This website may use cookies to improve your experience.

Cookies help us:

Understand how visitors use the site

Improve functionality and performance

You can control cookies through your browser settings.

(A separate Cookie Policy can be provided if needed.)

11. THIRD-PARTY LINKS

This website may contain links to other websites.

We are not responsible for their privacy practices, so we encourage you to read their policies if you visit them.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

13. CONTACT

If you have any questions about this policy or your data, you can contact:

Jennie Lichfield
The Wellbeing Business Lounge
[email protected]